Refunds

Below you can find information regarding refund policies.

Account Refunds

• Cash withdrawals from the eCard account are not permitted.
• Refunds of unspent funds (eDollars) are provided upon graduation, withdrawal, or dismissal from the university.
• Students/employees must request a refund in writing or in person.
• Account closure requests will be processed within six weeks.
• Due to Federal law, we are not allowed to provide cash back from an eCard account, since these are pre-paid services.

Off-Campus Merchant Refunds

If your eCard is charged inadvertently by a cashier, you have 24 hours to contact the Manager of the operation. Then the balance will be adjusted.